Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

Before Dispatch

To request cancellation, contact us as soon as possible at:

contact@epitomhx.com

or

+91 9315916281

Please provide the order number.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

After Dispatch

Once an order has been handed over to the courier or logistics provider, cancellation may no longer be possible.

Any eligible issue after delivery will instead be handled according to our Return Policy and Refund Policy.

Refund After Cancellation

For successfully cancelled prepaid orders, an approved refund will generally be initiated to the original payment method within 5–7 business days.

The payment provider or financial institution may require additional processing time.

Cancellation By EPITOM HX

We may cancel an order where reasonably necessary, including where:

• the product is unavailable
• payment cannot be verified
• incorrect pricing or product information was displayed due to an obvious technical error
• fraud or misuse is reasonably suspected
• the delivery location cannot reasonably be serviced
• fulfilment is prevented by circumstances outside our reasonable control

Where we cancel a prepaid order, the amount collected for the cancelled order will be refunded.