Terms & Conditions

These Terms & Conditions govern use of the EPITOM HX website and purchases made through it.

EPITOM HX is operated by:

SM ENTERPRISES

1/3514, Mandoli Road, Ram Nagar Extension, New Delhi 110032, India

By using the website or placing an order, customers agree to these Terms & Conditions together with the applicable Privacy, Shipping, Return, Refund and Cancellation policies.

Products

We aim to describe products accurately.

Product packaging, formulation details, appearance or other non-material characteristics may occasionally be updated.

Customers should review the product label, ingredient information, directions, warnings and other information supplied with the product before use.

Health Information

Content provided on the EPITOM HX website, including Knowledge articles and product information, is intended for general informational and educational purposes.

It is not intended to diagnose, treat, cure or prevent any disease and should not be treated as personalised medical advice.

Customers with medical conditions, allergies, dietary restrictions, pregnancy, ongoing medication use or other health concerns should obtain appropriate professional advice before using supplements where necessary.

Pricing

Prices displayed on the website are in Indian Rupees unless otherwise stated.

Prices are generally displayed inclusive of applicable taxes unless clearly stated otherwise.

Shipping charges, where applicable, are shown during checkout.

Orders

Placing an order does not require us to accept an order where fulfilment is impossible or where a legitimate issue prevents completion.

We may decline or cancel orders in circumstances described in the Cancellation Policy.

Payments

Payments are processed through Shopify Checkout and authorised third-party payment providers.

Available payment methods may vary over time.

Customers are responsible for providing accurate payment and billing information.

Shipping

Shipping is governed by the Shipping Policy published on this website.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Returns, Refunds And Cancellations

Returns, refunds and cancellations are governed by the respective policies published on this website.

Customers should review these policies before completing a purchase.

Product Availability

Products may become unavailable without notice.

We may limit quantities where reasonably necessary.

Promotions

Promotional offers may be subject to additional terms, validity periods, product restrictions or minimum order values.

Unless otherwise stated, promotional offers cannot necessarily be combined.

Intellectual Property

The EPITOM, EPITOM HX branding, website design, original graphics, written content and other proprietary materials may not be copied, reproduced, distributed or commercially exploited without appropriate permission.

Third-party trademarks remain the property of their respective owners.

Misuse

Customers must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders or use the service for unlawful purposes.

Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted operation.

Temporary disruption may occur because of maintenance, hosting issues, payment-service outages, courier interruptions or circumstances beyond our reasonable control.

Liability

Nothing in these Terms excludes or restricts liability where such exclusion or restriction would not be permitted by applicable law.

To the extent permitted by law, EPITOM HX and SM ENTERPRISES will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Governing Law

These Terms are governed by the laws applicable in India.

Subject to applicable consumer-protection and other mandatory legal provisions, disputes will be subject to the appropriate jurisdiction in Delhi, India.

Changes

These Terms may be updated periodically.

The latest version published on this website will apply from its stated effective date.

Contact

SM ENTERPRISES

EPITOM HX

1/3514, Mandoli Road, Ram Nagar Extension, New Delhi 110032, India

contact@epitomhx.com

+91 9315916281