Refund Policy

Refunds may be issued where an eligible return, cancellation, damaged shipment, incorrect fulfilment or other valid claim has been approved.

Approved Refunds

Once a refund has been approved, we will initiate the refund to the original payment method wherever technically possible.

Refunds are generally initiated within 5–7 business days after approval.

The customer’s bank, card issuer, UPI provider or payment service provider may require additional time before the refunded amount appears in the customer’s account.

Shipping Charges

Original shipping charges may not be refundable unless the refund results from:

• an incorrect product being shipped
• a damaged or defective delivery
• an error attributable to EPITOM HX
• another situation where refunding the shipping charge is appropriate

Promotional Orders

Where an order was purchased using a promotional discount, refund calculations will be based on the actual amount paid for the relevant item.

Refund Method

Refunds will normally be returned through the original method of payment.

For Cash on Delivery orders, if COD is offered at the time of purchase, additional bank or payment details may be required to process an approved refund.

Failed or Duplicate Payments

If a payment is deducted but the order is not successfully created, customers should contact us with the transaction details.

Where the payment provider confirms a failed or duplicate transaction, the amount will be handled according to the payment provider’s reconciliation and refund process.

Refund assistance:

contact@epitomhx.com

+91 9315916281