Return Policy

Because EPITOM HX sells consumable nutritional and supplement products, returns are subject to product-safety and hygiene considerations.

Eligible Returns

A return or replacement request may be considered where:

• the wrong product was delivered
• the product arrived materially damaged
• the packaging or seal was compromised before delivery
• the product received was expired
• an item from the order is missing
• there is another verifiable fulfilment error attributable to us

Customers should notify us within 48 hours of delivery after identifying such an issue.

Please provide:

• order number
• description of the issue
• clear photographs or video showing the product and packaging
• any other information reasonably required to verify the claim

Products That Cannot Normally Be Returned

For health, safety and hygiene reasons, we normally cannot accept returns for:

• opened products
• partially consumed products
• used products
• products with broken seals after delivery
• products damaged because of improper handling or storage after delivery
• change-of-mind purchases
• dissatisfaction based purely on flavour or personal taste preference
• products purchased from sellers other than EPITOM HX

Verification

Return and replacement requests are reviewed individually.

We may request additional photographs, packaging details or other information before approving a return or replacement.

Nothing in this policy is intended to restrict rights available to customers under applicable law.

For return assistance:

contact@epitomhx.com

+91 9315916281