Legal
Privacy Policy
Last updated: 14 August 2026
EPITOM HX is operated by SM ENTERPRISES.
This Privacy Policy explains how information may be collected, used and shared when customers visit our website, contact us, create or manage an order, or purchase products.
Information We May Collect
Depending on how a customer interacts with the website, information may include:
- name
- email address
- telephone number
- billing address
- shipping address
- order information
- product selections
- transaction and payment-status information
- customer-support communications
- device and browser information
- IP address and basic technical logs
- cookies or similar technologies used to operate, secure and improve the website
Payments
Payments may be processed through third-party payment and commerce providers including Shopify and payment providers such as PayU.
EPITOM HX does not intentionally store complete payment-card credentials on its own application servers.
Payment providers process payment information according to their own terms and privacy practices.
How Information Is Used
Information may be used to:
- process and fulfil orders
- arrange delivery
- provide customer support
- communicate order and service updates
- process returns, cancellations and refunds
- detect or prevent fraud or misuse
- maintain website and transaction security
- comply with accounting, taxation and other applicable obligations
- improve website functionality and customer experience
- send promotional communications where appropriate and permitted
Service Providers
Information may be shared where reasonably necessary with service providers involved in operating the business, including, as applicable:
- Shopify
- PayU and other payment providers
- Vercel
- Resend
- courier and logistics partners
- hosting and infrastructure providers
- analytics providers
- professional advisers
- government or regulatory authorities where legally required
Only information reasonably necessary for the relevant service should be shared.
Cookies
The website may use cookies and similar technologies for essential functionality, security, cart functionality, analytics and website improvement.
Customers may control certain cookies through their browser settings.
Data Retention
Personal information may be retained for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, accounting, taxation, dispute resolution and applicable legal or regulatory requirements.
Data Security
Reasonable technical and organisational safeguards are used to protect information handled through the website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customer Requests
Customers may contact us regarding access, correction or other appropriate requests relating to their personal information.
Requests can be sent to:
contact@epitomhx.com
Third-Party Websites
The website may contain links to third-party websites or services.
EPITOM HX is not responsible for the privacy practices or content of third-party services.
Changes To This Policy
This Privacy Policy may be updated from time to time.
The latest version will be published on this page together with the updated date.
Contact
SM ENTERPRISES
EPITOM HX
1/3514, Mandoli Road, Ram Nagar Extension, New Delhi 110032, India
contact@epitomhx.com
+91 9315916281